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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp. February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software December 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

20 Steps to Delivering the Perfect Order by Esker Inc. March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Force10 Networks Dynamic Cloud Infrastructure Building the Cloud – Dynamic Optimization of the Virtualized Data Center by Force10 Networks February 2010 - (Free Research) The data center has been, and continues to be, one of the key resources of innovation helping businesses become more agile and efficient while reducing total cost of ownership (TCO). This application note explores the means by which existing data center assets can be repurposed to increase utilization, and improved application agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Governance, Risk and Compliance for Life Sciences Companies by SAP America, Inc. November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc. March 2010 - (Free Research) Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability by SAP America, Inc. June 2009 - (Free Research) Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Economics: Streamlining Application Performance Management with Extended Visibility and Virtualization by CA May 2009 - (Free Research) The concept of Lean IT is emerging to describe the best practices required to strip inefficiency out of day-today IT operations in ways similar to how Lean Manufacturing strategies streamline manufacturing processes. This IDC White Paper discusses how APM solutions can help IT managers cope with today's economic and operational IT challenges. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Unified Information Access: Agile Enterprises - Accelerating Information-Driven Business Processes by Attivio, Inc. February 2010 - (Free Research) This paper describes how unified information access bridges information silos by uniting content and data in one index, which enables more complete insight. This paper also details how Attivio helps companies cost-effectively provide comprehensive information availability and automated information-driven workflow to support business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Monitoring Enterprise-Wide Business Risk by ArcSight, Inc. December 2008 - (Free Research) This paper presents ArcSight EnterpriseView, a solution designed to help customers understand who is on the network, what data they are seeing, and which actions they are taking with that data. While doing so, EnterpriseView provides the context to understand whether the business faces additional risk of data loss, compliance breach, or fraud. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

From Chaos to Order - Winning the Information Management Game by Oracle Corporation April 2009 - (Free Research) This paper explores how businesses can capitalize on a free, easy-to-use, rapid web application tool for the Oracle Database that will help consolidate personal databases, spreadsheets, and other data to create a single point of truth for everyone in the company. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crystal Reports Server: Manage, Share and Deliver Critical Business Information by SAP AG February 2010 - (Free Research) Small organizations are tasked with enabling better decision making among their staff, customers, and suppliers. They require a reliable solution to help them manage, share, and deliver critical information in a secure and timely manner. Crystal Reports® Server software provides the right functionality and pricing level to meet these requirements. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Driving Best Practices with BSM by ASG Software Solutions February 2010 - (Free Research) Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Business Service Performance in Complex Distributed Environments by ASG Software Solutions May 2008 - (Free Research) Read this paper to learn how to build performance management solutions around BSM, which helps IT maintain agility and deliver high levels of business service performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Archiving and SAP® Environments: For Business, IT, and Regulatory Requirements by ASG Software Solutions February 2010 - (Free Research) A recent survey of CIOs found that over 75% want to develop an overall information strategy in the next three years, yet over 85% are not close to implementing an enterprise-wide content management strategy. Read this paper to find out more about comprehensive archiving solutions in SAP environments and how they can help manage enterprise content. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Service Management: Visibility. Control. Automation by IBM June 2009 - (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value. (BROCHURE) GO TO

The Top Five Challenges with SQL Server Reporting and BI (And What You Can Do About Them) by Birst February 2010 - (Free Research) SQL Server is the world’s most widely used database for small and medium businesses due to its power, speed and affordability. Yet users often face challenges in producing the BI needed to gain crucial insight into their businesses. This paper can help those using Microsoft for business intelligence evaluate their situation and alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Dell™ ProConsult Virtualization Services by Dell and Microsoft October 2009 - (Free Research) Simplify, consolidate, and aggressively accelerate virtualization with a portfolio of services that help decrease TCO and speed time to value. Dell ProConsult Virtualization Services simplify virtualization by helping you assess, plan, design and implement virtualization projects. Read this data sheet to learn more. (DATA SHEET) VIEW ABSTRACT | GO TO

A Practitioner’s Guide to More Efficient Network Management by Hewlett-Packard Company September 2009 - (Free Research) Read this white paper to learn the four key initiatives for attacking network management inefficiency and how automation solutions from HP can help. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CIO Executive Guide: IT Governance by SearchCIO January 2005 - (Free Research) Experts agree that a structured IT governance committee or policy can help enterprise leaders ensure that IT is aligned with the business and therefore delivering value. (WHITE PAPER) GO TO WHITE PAPER

Data Integration: Creating a Trustworthy Data Foundation for Business Intelligence by SAP America, Inc. June 2009 - (Free Research) This white paper discusses the importance of data integration and help you identify the key challenges of integrating data. It also provides you with an overview of data warehousing and its variations, as well as summarizes the benefits and approaches to integrating data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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