Business Process Management (BPM) | Business Intelligence Solutions | Business Process Automation | Enterprise Information Integration/ Metadata Management | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Availability, Performance and Problem Management | Compliance Management/ Sarbanes-Oxley Compliance | Treasury / Cash / Risk Management | Budgeting, Financial Planning and Analysis | Consolidation Statements and Performance Reporting (CS-PR, Aggregation)

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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp. February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

A Standard Approach to Process Documentation by Lombardi Software December 2009 - (Free Research) Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software December 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Governance, Risk and Compliance for Life Sciences Companies by SAP America, Inc. November 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency.. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Automating Data Flows to Your Business Intelligence System by Tidal Software December 2009 - (Free Research) This paper discusses Bad data, or data that is not current, has another, broader impact in leading to distrust of the system. And when the BI system cannot be fully relied on, its uses rapidly become limited. Read on to learn how to achieve trustworthy BI with complete, in-depth visibility and full control over the fragile dataflow processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Breaking Down the Barriers to Business by Sage (UK) Limited March 2010 - (Free Research) Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Business Intelligence for the Small to Medium Sized Business by SAP America, Inc. June 2009 - (Free Research) Based on feedback from almost 650 end-user organizations, this report serves as a roadmap for SMBs looking to improve their analytical capability and achieve Best-in-Class performace through the deployment of BI. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Complete View Of The Enterprise: Linking Operational And Financial Planning In Global Organizations by SAP America, Inc. May 2008 - (Free Research) In February 2008, CFO Research Services, a unit of CFO Publishing and part of The Economist Group, began a research project with Business Objects, an SAP company, asking senior finance executives to give views on their priorities and challenges around integrating operational and financial planning processes. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

20 Steps to Delivering the Perfect Order by Esker Inc. March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability by SAP America, Inc. June 2009 - (Free Research) Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc. March 2010 - (Free Research) Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems March 2009 - (Free Research) Many manufacturers are focusing on the wrong issues when considering ERP solutions. The ERP industry has earned such a poor reputation for delivery in the last 20 years that users have learned to live within a very narrow set of constraints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Force10 Networks Dynamic Cloud Infrastructure Building the Cloud – Dynamic Optimization of the Virtualized Data Center by Force10 Networks February 2010 - (Free Research) The data center has been, and continues to be, one of the key resources of innovation helping businesses become more agile and efficient while reducing total cost of ownership (TCO). This application note explores the means by which existing data center assets can be repurposed to increase utilization, and improved application agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crystal Reports Server: Manage, Share and Deliver Critical Business Information by SAP AG February 2010 - (Free Research) Small organizations are tasked with enabling better decision making among their staff, customers, and suppliers. They require a reliable solution to help them manage, share, and deliver critical information in a secure and timely manner. Crystal Reports® Server software provides the right functionality and pricing level to meet these requirements. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Driving Best Practices with BSM by ASG Software Solutions February 2010 - (Free Research) Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Service Management: Visibility. Control. Automation by IBM June 2009 - (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value. (BROCHURE) GO TO

The Top Five Challenges with SQL Server Reporting and BI (And What You Can Do About Them) by Birst February 2010 - (Free Research) SQL Server is the world’s most widely used database for small and medium businesses due to its power, speed and affordability. Yet users often face challenges in producing the BI needed to gain crucial insight into their businesses. This paper can help those using Microsoft for business intelligence evaluate their situation and alternatives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enterprise Performance Management - Financial Excellence and Beyond by SAP America, Inc. February 2008 - (Free Research) Read why top CFOs are shifting from their traditional financial role dealing with standardized business processes and systems to that of change agent and strategic advisor to the CEO. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Learning from BPM Leaders by SAP America, Inc. June 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Your Vision and Grow your Career with Visual Analysis by Tableau Software January 2007 - (Free Research) Understand your data on a whole new level with visual analytics. Learn techniques and software that will help you interact with, visualize and navigate your data. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tableau Data Visualization Software Center by Tableau Software March 2008 - (Free Research) The next generation of business intelligent software can be found in this software center from Tableau. The resources compiled here explore ways your organization can get answers from the next generation of business intelligent software. Read more about how you can achieve fast analytics and visualization for everyone from Tableau. (MICROSITE) VIEW ABSTRACT | GO TO

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