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Your search for keyword: Gartner Help Desk Software returned 181 results.
 
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Business Process Management (BPM) | Business Process Automation | Service Oriented Architecture (SOA) | Application Lifecycle Management(ALM) | Application Management and Maintenance | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Application Integration | Availability, Performance and Problem Management | Integrated Development Environments (IDE) | Technology ROI Tools

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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 17, 2010 - (Free Research) In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Total Economic Impact™ Of CA Wily Application Performance Management by CA

June 02, 2009 - (Free Research) This study examine the total economic impact and potential return on investment (ROI) that enterprises may realize by deploying CA Wily Application Performance Management (APM). Read this report for a discussion of the key findings.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry

November 2007 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Show Me the Money - How Life in the ITIL Fast Lane Can Deliver Success by Numara Software

December 2009 - (Free Research) In this white paper, authored by Numara® Software and Pink Elephant, we examine the critical role of having effective processes in driving down service costs. In particular, the paper demonstrates the importance of process and automation in helping IT executives stretch their IT budget further.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

6 Mistakes Companies Make and How to Avoid Them by SAP America, Inc.

September 2009 - (Free Research) This paper highlights common mistakes companies make in a down economy and discusses how organizations can use business intelligence to avoid them. Use the self-assessment questionnaire at the end of this paper to determine the level of business intelligence opportunity across your organization.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Application Performance Management: Optimizing the Economics of Web Transactions by CA

March 2010 - (Free Research) View this exclusive webcast with key experts from Gartner and CA to learn how to achieve true performance and availability management for your mission critical, revenue-generating applications.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Podcast: UK’s Largest Airline and The Enterprise Integration Triangle by Progress Software

January 2010 - (Free Research) The Enterprise Integration Triangle – How the World's Favorite Airline Has Mastered the Code!
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Presentation Transcript: The Enterprise Integration Triangle - Services, Data and Events by Progress Software

March 2010 - (Free Research) Read this transcript and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms.
(PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

How APM Today Prepares You to Succeed With Cloud Technologies Tomorrow by Compuware Corporation

February 2010 - (Free Research) What role does APM play in the migration to cloud computing? Why is that role growing in importance? How can you take full advantage of APM and cloud computing? Watch this webcast to learn those answers and learn how to reduce costs, decrease complexity, and optimize performance in your organization.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Enterprise Integration Triangle - Services, Data and Events by Progress Software

January 2010 - (Free Research) Download this webcast and learn about the enterprise integration triangle and how the world's favorite international airline has mastered the code and key tools for integration platforms.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Minimize LAN Switch Tiers to Reduce Cost and Increase Efficiency by Juniper Networks, Inc.

November 2009 - (Free Research) Established LAN design practices were created for an environment of limited switch performance. Today's high-capacity switches allow new design approaches, thus reducing cost and complexity in campus and data center LANs. Read this Gartner report to learn about maximizing LAN performance by minimizing LAN switch Tiers.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Making the Case for BPM in 2010 by Lombardi Software

December 2009 - (Free Research) How do you get people to listen to you and place BPM at the top of the budget priority list? Well, start with the fact that the majority of customers report a better than 100% ROI in under one year. We have some more ideas for you.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

20 Steps to Delivering the Perfect Order by Esker Inc.

March 2010 - (Free Research) Perfect order management starts with perfect processes, which can help consolidate apps and free up capital. In this podcast, discover 20 steps to delivering the perfect order and learn other tips that can help your organization take a process-view of order fulfillment from expert Ray Wang.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

The EPA's Mandatory Reporting Rule: How It Works and Guidelines to Successful Compliance by SAP America, Inc.

March 2010 - (Free Research) Read prescriptive, step-by-step guidelines to help companies successfully comply with the EPA's Final Mandatory Reporting of Greenhouse Gases Rule. Learn how the right software can help global organizations address the complexity of growing GHG regulations while reducing risks at both the enterprise and local level.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability by SAP America, Inc.

June 2009 - (Free Research) Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research) This paper explains how, Customer Relationship Management (CRM) is first and foremost a strategy. This guide provides insight to help you take a more customer-centric view of your business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Crystal Reports Server: Manage, Share and Deliver Critical Business Information by SAP AG

February 2010 - (Free Research) Small organizations are tasked with enabling better decision making among their staff, customers, and suppliers. They require a reliable solution to help them manage, share, and deliver critical information in a secure and timely manner. Crystal Reports® Server software provides the right functionality and pricing level to meet these requirements.
(ANALYST BRIEF) VIEW ABSTRACT | GO TO

IBM Service Management: Visibility. Control. Automation by IBM

June 2009 - (Free Research) This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.
(BROCHURE) GO TO

Top 5 Best Practices for Creating Effective Campaign Dashboards by Tableau Software

June 2008 - (Free Research) We can define an effective marketing dashboard as one that enables marketers to visually display relevant and current campaign, customer, advertising and/or branding information needed to achieve marketing objectives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improve Your Vision and Grow your Career with Visual Analysis by Tableau Software

January 2007 - (Free Research) Understand your data on a whole new level with visual analytics. Learn techniques and software that will help you interact with, visualize and navigate your data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Make Indirect Procurement Outsourcing Work Effectively by SAP America, Inc.

March 2010 - (Free Research) Consider how procurement outsourcers have helped customers improve strategic sourcing, contract negotiations and operational procurement. Yet they need to connect these areas with integrated, sourcing-to-settlement procurement processes by providing customers with standard processes and platforms.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems

March 2009 - (Free Research) Many manufacturers are focusing on the wrong issues when considering ERP solutions. The ERP industry has earned such a poor reputation for delivery in the last 20 years that users have learned to live within a very narrow set of constraints.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Force10 Networks Dynamic Cloud Infrastructure Building the Cloud – Dynamic Optimization of the Virtualized Data Center by Force10 Networks

February 2010 - (Free Research) The data center has been, and continues to be, one of the key resources of innovation helping businesses become more agile and efficient while reducing total cost of ownership (TCO). This application note explores the means by which existing data center assets can be repurposed to increase utilization, and improved application agility.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Driving Best Practices with BSM by ASG Software Solutions

February 2010 - (Free Research) Read this paper to learn how BSM solutions contribute to ITIL compliance by helping organizations manage their underlying technology and by ensuring that their IT infrastructures enhance business performance.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Five Challenges with SQL Server Reporting and BI (And What You Can Do About Them) by Birst

February 2010 - (Free Research) SQL Server is the world’s most widely used database for small and medium businesses due to its power, speed and affordability. Yet users often face challenges in producing the BI needed to gain crucial insight into their businesses. This paper can help those using Microsoft for business intelligence evaluate their situation and alternatives.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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