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Delivering Customer Service via the Contact Center and the Web by Microsoft September 01, 2009 - (Free Research) This Aberdeen Research report provides an in-depth look how contact centers can significantly improve customer satisfaction by better understanding the process, procedures and technologies used by industry leaders. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 2 by Talend February 11, 2009 - (Free Research) This document presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Challenges and Opportunities of the Payment Card Industry: A White Paper by the IT Compliance Institute by Tripwire, Inc. January 2007 - (Free Research) Enterprise businesses require the control framework involved in the PCI DSS to help improve internal operational, security and audit performance. This white paper details how alignment of business and PCI goals is important to ensure continuity and meet all internal security standards. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Operational Excellence with Innovation by SAP America, Inc. January 2006 - (Free Research) This paper explains business strategies, trends, and issues related to enterprise resource planning, financial management, operations management, and human capital management that drive the consideration of ESA. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to save money, create value and extend asset life in a tough economy by Planon January 2010 - (Free Research) This white paper examines how organizations can meet the challenges of a down economy by extending capital asset performance, reducing maintenance costs and providing decision support guidelines around capital allocation. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Primer for IT and Business Decision Makers : Understanding the Planning and Deployment Requirements of Today’s Software-as-a-Service Solutions by SAP September 2008 - (Free Research) Organizations are facing growing business challenges as a result of intensifying market trends. In response, THINKstrategies is finding a growing number of organizations of all sizes are investigating and adopting on-demand Software-as-a-Service (SaaS) alternatives to traditional, on-premise systems to meet their changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Introduction to Requirements - The Critical Details That Make or Break a Project by Global Knowledge December 2008 - (Free Research) This whitepaper will discuss the various kinds of information technology requirements, their importance, the different requirement types, the concept of requirements engineering and the process for gathering requirements. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerating Virtualization Adoption - Lessons From the Physical World by Hewlett-Packard Company February 2010 - (Free Research) Business services with virtualized components are more complex to discover, monitor, manage, automate and troubleshoot. This webcast explores a new management technology that can help your organization overcome the monitoring challenges of virtualized business services. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Business Driven Access Management and Governance: Simplifying the Delivery and Governance of Access throughout the Enterprise by Aveksa November 2009 - (Free Research) Progressive organizations are adopting a new process for how access is requested, approved, fulfilled, validated and remediated. This new approach to access management can abstract the complexity that IT deals with and simplify the process, enabling the business to be more autonomous and more successful. Read on to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Migration: A White Paper by Bloor Research by SAP America, Inc. February 2009 - (Free Research) This paper is about using information management software from Business Objects, an SAP company, for SAP data migration projects, either for upgrades from one version of SAP to a newer one, or from other environments to SAP. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

4 Simple Steps for Preventing Downtime by Marathon Technologies October 2009 - (Free Research) In this webcast, gain insight into IT processes and procedures that can ensure continuous business operations in your organization. Discover how to prevent downtime by conducting a gap analysis, identifying weaknesses and simplifying IT processes. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Unified Physical Infrastructure℠ (UPI) Strategies for Smart Data Centers by Panduit January 2010 - (Free Research) This white paper discusses thermal management considerations associated with deploying a Vertical Exhaust System in the data center, and its impact on the data center physical infrastructure. An example scenario is presented to demonstrate the cost savings that may be achieved by deploying a VES in a typical data center environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Breaking Down the Barriers to Business by Sage (UK) Limited March 2010 - (Free Research) Organizations that seek the elusive goal of a single view of the customer need first to instill an information-sharing culture throughout the company, not simply attempt to apply a quick technology fix. Read this white paper to learn more about how to creat a knowledge-sharing culture in your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability by SAP America, Inc. June 2009 - (Free Research) Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Storage Profiler by SolarWinds, Inc. March 2010 - (Free Research) Keep pace with storage growth with visibility and management of the storage infrastructure. Storage Profiler enables you to do more with less: save time, save money, reduce overhead, reclaim resources. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP March 2010 - (Free Research) In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions March 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Is It Time for a New ERP System? Five Drivers of Change by ePartners March 2010 - (Free Research) This white paper discusses the Five Drivers of Change which cause organizations to consider a new ERP. If you decide to keep your current system you risk falling behind technologically and functionally. There are consequences for not keeping up to date as well. This white paper will help you consider your options. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Return on Information: Adding to Your ROI with Google Enterprise Search by Google Search Appliance March 2010 - (Free Research) As enterprises continue to produce, store, and make use of business content, volume grows and the investment needed to manage complexity increases. Yet much of this content remains difficult to manage and access. Read this white paper to learn how Google search solutions can boost your bottom line in today's business climate. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Comparing the Total Cost of Ownership of Business Intelligence Solutions: How SaaS BI Can Reduce TCO by 70% versus Traditional and Open Source BI by Birst March 2010 - (Free Research) BI solutions provide organizations with the insight required to make critical business decisions. This paper outlines how Software-as-a-Service (SaaS) BI outperforms traditional and open source BI solutions by offering greater TCO advantages via automation, easier integration and lower staffing costs thus enabling faster, easier BI deployments. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM System Storage TS7650G ProtecTIER Deduplication Gateway by IBM July 2009 - (Free Research) The IBM System Storage TS7650G ProtecTIER Deduplication Gateway solution is an enterprise-class, data protection platform designed to quickly and safely protect business information while reducing the amount of space required for storage. Read this paper for more details. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

E-Book: Pervasive BI: Driving A More Agile Enterprise by Attivio, Inc. March 2010 - (Free Research) This e-book from SearchDataManagement.com explores the value of BI, including its return on investment, the pros and cons of purchasing versus custom-building a BI application and how recent trends are changing the BI landscape. (EBOOK) VIEW ABSTRACT | GO TO

Maximizing Workforce Management with Best-of Breed Solutions by Kronos Incorporated March 2010 - (Free Research) Many organizations find it difficult to effectively handle their workforce management (WFM) processes. This webcast covers a set of WFM best practices to help organizations with this challenge and discusses how best-of-breed solutions can help reduce error rates, improve productivity and deliver immediate bottom-line returns. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Case Study: Tomax leverages open source Business Intelligence to bring critical information access to retail operators by JasperSoft March 2010 - (Free Research) In the retail world, success depends on continuous, rapid-fire decision-making based on accurate information. Enterprise retail management solutions must include a robust reporting framework and analytics capabilities. Read this paper to learn how Jaspersoft technologies enabled Tomax to achieve complete, cost-effective information delivery. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

CA Storage Management Solutions for z/OS Mainframes Contain Costs, Optimize Resources by CA February 2010 - (Free Research) Read this paper for a discussion of how CA Storage Management Solutions for z/OS Mainframes manage data, information and its supporting infrastructure simply and efficiently, enabling companies to align information to ever-changing business needs. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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