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Business Process Management

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CA Application Performance Management Flash Demo by CA

June 01, 2008 - Traditional, manual intensive approaches to application performance management are no longer adequate. In this demo watch the proactive solution set of CA Mainframe Application Performance Management.

CA Data Center Automation Manager Product Brief: A Tactical Approach to Simplify Service Delivery in the Data Center by CA

October 01, 2008 - Learn how automating critical operational processes frees up your IT staff to focus on innovation and strategic initiatives, reduces downtime, improves delivery lead time, and helps conserve valuable data center space and power resources.

CA eHealth® Simplifies Performance Management by CA

October 01, 2008 - CA eHealth NPM integrates with other CA network, database and application management solutions, agents and third-party products to provide rapid problem identification and resolution and proactive service assurance across multivendor.

CA IT Process Automation by CA

July 01, 2008 - IT process automation allows customers to automate activities within the IT data center itself. Read this paper to discover how this is a simple solution for your company.

Cable Communications Industry: Meeting the critical needs of today's cable operators by MapInfo Corporation

September 01, 2008 - This white paper details how using location intelligence solutions can assist in the successful rollout of telecommunications services.

Calculate Your Impact by Dimension Data Global

November 01, 2008 - Want to know how utilizing eProcurement can help you reduce your carbon footprint? Check out our free Green Calculator and find out what kind of impact you could have on the environment.

Canadian Airport Reaps the Benefits of Truly Unified Communications by Hewlett-Packard Company

June 01, 2007 - In this case study learn how Halifax International Airport Authority, one of Canada's largest airports, developed and integrated a unified communications solution that created flexibility and efficiency for how their terminal space is utilities.

Capacity Analyzer Virtual Appliance by VKernel

February 01, 2008 - VKernel's Capacity Analyzer Virtual Appliance immediately builds a list of current memory, CPU, storage and network bottlenecks in your VMware infrastructure.

Captaris RightFax - Enterprise Fax and Document Delivery by Captaris, Inc.

RightFax is the clear leader in enterprise fax server and electronic document delivery software. Integrates with email, CRM, ERP and related applications means secure sending & receiving of documents from applications in the enterprise via fax, email, MFPs or the Internet.

Captaris® Alchemy®: Document Management Software by Captaris, Inc.

Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable set of tools that are easy to use and deploy throughout the information lifecycle management (ILM) stages.

Case Management: Transformational Process Management in Government by IBM

March 01, 2008 - IBM FileNet Business Process Framework is a framework that gives governments the ability to rapidly build a case management system.

Case Study - How Tektronix implemented a global database archiving strategy among ever changing business conditions by Hewlett-Packard Company

September 01, 2008 - Learn how one company has implemented their global archiving strategy and met statutory and legal reporting requirements.

Case Study: Better Service Delivers an 18% Profit by Cisco Systems, Inc.

September 01, 2008 - This podcast explains about how 3marketeers are using Cisco technologies to serve their customers better and in the process increasing their profits by 18%.

Case Study: Children’s Memorial Hospital by ABS Associates, Inc.

July 01, 2008 - In this case study Children’s Memorial Hospital engaged ABS to provide a variety of consulting services. Learn how ABS optimized the hospital’s help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.

Case Study: CME Group Achieves Outstanding Throughput and Response Time with HP Integrity NonStop Platform by Hewlett-Packard Company

September 01, 2008 - In this case study learn how a CME/Chicago Board of Trade Company, ensured 24x7 availability and optimal performance of business-critical Globex trading system with HP Integrity NonStop Platform.

Case Study: Green Business is Good Business for Credit Union by Cisco Systems, Inc.

September 01, 2008 - Listen to this podcast to hear Sarah Johnson, technology coordinator for Coastway Credit Union, explain how going green not only helps save the planet, but also saves money and increases productivity.

Case Study: Prudential Financial protects its brand with Symantec Data Loss Prevention by Symantec Corporation

September 01, 2008 - Prudential chose the Vontu DLP solution from Symantec to identify and protect sensitive customer data, block and quarantine messages containing legal information and intellectual property and use workflow to efficiently delegate incident responses.

Centennial Discovery 2007 by FrontRange Solutions Inc

September 01, 2008 - Centennial Discovery is an award-winning IT Audit and Inventory management solution designed to improve IT governance by enabling customers to more effectively plan, manage and report on various IT operational disciplines.

Change and Configuration Management for Enterprises by Telelogic, An IBM Company

Telelogic® Synergy™ is the award-winning tool suite for task-based Change Management and Configuration Management. Synergy provides lifecycle control for your company's digital assets, enabling you to assess and authorize change requests, from both internal and external sources, using a change control workflow customized to your needs.

Change Director for SQL Server - Automated SQL Server Change Management by Quest Software

Change Director for SQL Server provides a powerful automated solution to manage changes to SQL Server databases. It gives DBAs the means to control changes made to their SQL Server databases and make the change processes transparent and manageable.

Changing Business, Changing Lives by Avaya Inc.

June 01, 2008 - Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.

Chargeback Workshop by VKernel

March 01, 2008 - Many organizations recognize the need for Chargeback, but simply do not know where to start. The workshop will walk through an easy to understand step by step approach for implementing Chargeback. The group size will be small with interactive...

Choosing the Best CRM for Your Organization by Oracle Corporation

August 01, 2008 - Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves.

Cisco small business ideas book by Cisco Systems, Inc.

November 01, 2008 - Growing your business isn’t always a matter of making it bigger, with the right technology, it can be about making it smarter, making it faster and more agile, and expanding its reach.

Cisco small business ideas calendar by Cisco Systems, Inc.

November 01, 2008 - Between reduced margins and new competitors, it’s not easy to stay ahead in the manufacturing industry, the right technology can help you be more efficient, provide enhanced services and deliver greater value to your customers.

Cisco Smart Business Assessment Tool - Demo by Cisco Systems, Inc.

February 28, 2008 - Cisco's Smart Business Assessment Tool is designed to help prioritize the key business challenges and show how integrated technology solutions can solve the immediate needs while providing a roadmap that can continue to evolve the business.

Citrix & Microsoft: The Future of Virtualization by Citrix

September 01, 2008 - This webinar will help you understand how Citrix and Microsoft are working together to deliver a comprehensive set of technologies that will enable organizations to harness the promise of virtualization to meet dynamic business demands.

Citrix Delivery Center Live! by Citrix

September 01, 2008 - Citrix Delivery Center Live! is a series of premier worldwide virtual events that will provide a look at how Citrix is making the next generation of virtualization a reality.

Citrix XenApp 5.0: Preparing for a Successful Migration by visionapp

November 01, 2008 - Citrix XenApp 5.0 offers new functionality: with preferential load balancing, preset values can now be applied to both specific users and particular applications.

Closed Loop Lifecycle Planning: Technology Refresh Cycles for Client Computing in the Context of a Tightening Economy by Hewlett-Packard Company

October 01, 2008 - In this white paper, learn about closed loop lifecycle planning and how your IT organization can work around sustainability, the economy, pricing and myths.

Closing the Data Privacy Gap for SAP® Applications by IBM

October 01, 2008 - Companies rely on critical SAP® applications to support daily business operations, so it is essential to ensure privacy and protect application data no matter where it resides.

Closing the Order-to-Cash Performance Gap between Document Processes and SAP® Solutions by Esker Inc.

September 01, 2008 - For businesses running SAP solutions, manual processing of customer order and billing documents often limits their ability to improve order-to-cash performance. Learn about technology that reduces sales order processing time and costs 40-90% and DSO typically by 2-5 days at minimum, with +99% order accuracy.

Collaboration in the Supply Chain Speeds Innovation by TANDBERG

March 01, 2008 - Collaboration processes are commonplace in manufacturing organizations. One critical methodology used in manufacturing for team-based improvements is the technique of kaizen meetings. These meetings are supported by data that characterize a process…

Collaboration One of the Fundamental Engines of Lean Initiatives - Avoiding the Eighth Deadly Waste by TANDBERG

March 01, 2008 - This white paper details best practices for implementing video communication into an organization and highlights a number of companies that have successfully done so.

Collaboration Without Boundaries by Red Hat

August 01, 2008 - Download this white paper now to learn how to leverage Lotus collaboration software powered by Red Hat Enterprise Linux to improve organizational effectiveness and achieve a more secure, more scalable platform for collaboration and messaging.

Collaborative Case Management - The Future of Citizen Service by EMC Corporation

May 01, 2008 - This White Paper outlines a collaborative case management framework based on record, business process, collaboration and content management technologies.

Collaborative Efforts: Survey Revealse Clear Business Acceleration Using On-Demand Collaboration Technology by Cisco Systems, Inc.

September 01, 2008 - In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This summary report explores different market trends with commentary from industry experts.

Combat Your IT Challenges with XenApp 5.0 by Citrix

November 01, 2008 - Address the top challenges facing your organization today – how to reduce application management costs, support telecommuters and outsourcers and ensure business continuity. Explore the requirements and best practices that XenApp 5 brings to help you overcome these challenges.

Commerzbank: Managing Credit Risk and Increasing Operational Efficiency by EMC Corporation

June 01, 2008 - For Commerzbank streamlining the corporate credit lines to corporations and institutions, streamlining the corporate credit lending process to reduce paper and drive down costs had become a top priority.

Communications Management in Integrated Tax: How Integration Tax Management Systems Can Benefit from Effective Taxpayer Communication Strategies by Pitney Bowes Group 1 Software

July 01, 2008 - The white paper details Integrated Tax Management, software that brings together all State revenue collection processes, including those performed by the Federal Government, and collections on behalf of municipalities.

Communications-Enabled Business Processes by Forrester Research

September 01, 2007 - People are more successful when they are better connected to the processes and applications on which their businesses operate. Businesses today are challenged to seamlessly connect increasingly mobile and dispersed workforces with rapidly moving business. Learn how a communications-enabled business process can help address these challenges.

CommVault Customer Survey Data Validation and User ROI by CommVault Systems, Inc.

September 01, 2008 - CommVault’s customers participated in an online survey in March 2008 which documented the ROI across infrastructure, software, and services spending; backup reliability; administrative time; and backup and restore performance.

Compliance and Security Are Business Issues That Require Business Solutions by Information Security Magazine

September 01, 2008 - Compliance and security are business issues that require business solutions.

Compliant Records Management: The New Corporate Imperative by Iron Mountain Digital

September 01, 2008 - The need for a Compliant Records Management Program is evident daily in all industries. This paper outlines a practical path for driving your existing records management practices from sub-standard to stellar, from company-threatening to compliant.

Compliant Statement Archiving and Presentment for Financial Services by EMC Corporation

September 01, 2008 - Read this white paper to learn how, by adapting a managed approach to archiving and presenting customer statements, financial services organizations can satisfy regulatory, good governance, and legal requirements.

Configuration Management - How to Really Cover your Assets by Numara Software

April 01, 2008 - Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs

Considerations for deploying mobile devices on Lotus Notes Domino by BlackBerry

July 01, 2008 - Discover things you should consider when deploying mobile devices in your Lotus Notes Domino environment.

Constellation Energy Group by EMC Corporation

June 01, 2008 - In its quest to fully leverage the new technologies, Constellation energy realized it needed to integrate them to one another, as well as integrate them with other business processes and applications.

Content Security and Compliance Managing Risks while Ensuring Compliance and Good Governance by EMC Corporation

March 01, 2008 - With the enabling technologies in place, companies can identify the key aspects of their business operation ensure compliance with external regulations and/or internal policies and procedure.

Contract Management Proposal Management Marketing Asset Management for Salesforce.com by SpringCM

November 01, 2008 - The SpringCM document management solutions for pre sales management, proposal management, contract approval and marketing collateral management, deliver seamless collaboration environments accessible by all those sales and marketing teams.

Controlling Risk: Quality Management for SAP® Implementations and Upgrades by Hewlett-Packard Company

November 01, 2008 - This paper summarizes the benefits of using HP software throughout the SAP application lifecycle, while focusing primarily on ensuring a smooth implementation, upgrade and goes live with SAP applications.

Converged Communications Solutions by Hewlett-Packard Company

June 01, 2008 - In this white paper learn how professional services skills, industry systems integration leadership, plus strategic partnerships with leading enterprise telecommunications system suppliers combine to enable what is commonly referred to as Unified Communicate.

Converged Solutions Data Sheet by Sprint

April 01, 2008 - IP and wireless convergence solution offers enterprises great benefits over legacy wireless services.

Convergence of Sales and Marketing by Neolane Inc.

October 01, 2008 - This report explores the integration of marketing and sales technologies (CRM, marketing automation, email marketing, web analytics, etc.).

Corning Implements New Space Management Software: Processes Cut Planning Time and Saves Millions of Dollars by FAMIS Software, Inc., An Accruent Company

June 01, 2008 - Corning Incorporated implemented a computer aided facilities management (CAFM) software application to centralize all Corning Real Estate (CRE) information.

Cost Cutting in IT to Cope with Economic Slowdown by Avaya Inc.

July 01, 2008 - IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available from Gartner.

Create Information Value from SAP Now!!!! by Cognos, an IBM Company

November 01, 2008 - Business Intelligence and Performance Management are proven technologies to provide the ability to unify all data, to deliver analytics and create information to support critical business planning and decision-making. Your challenge is to provide...

Creating a Competitive Edge: Extending the SharePoint Platform to meet Enterprise 2.0 by Vorsite Corporation

October 01, 2008 - Attend this session to learn how Vorsite has worked with the world's largest software company to implement an Enterprise 2.0 solution that provided a comprehensive business productivity platform.

Creating a Green Data Center to Help Reduce Energy Costs and Gain a Competitive Advantage by IBM

October 01, 2008 - The data center is often the engine that drives the growth of the enterprise, and energy efficiency is the key.

Creating an Effective Security Operations Function by RSA, The Security Division of EMC

October 01, 2008 - Read this white paper to understand all the activities and roles in a security operations function – your first step in making those operations more effective and efficient.

Creating Business Value from Web 2.0 by Epicor Software Corporation

October 01, 2008 - View this Webcast and learn to improve efficiency and productivity, increase ability to harness knowledge through collaboration, and reduce costs by implementing Web 2.0 technologies for Manufacturing.

Creating the Green IT Action Plan by Avaya Inc.

November 01, 2008 - IT organizations should start by crafting an action plan for implementing green IT principles.

Critical Success Factors Deploying Pervasive BI by Informatica

September 01, 2008 - The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions-with similar results.

Critical Success Factors for Business Intelligence by Information Builders Inc.

November 01, 2006 - Join moderator Gary Beach, publisher of CIO Magazine, and Michael Corcoran, Information Builders CCO, for an informative panel discussion on operational business intelligence (BI) and the keys to a successful deployment. They'll speak with technology experts from Pershing LLC and Holland America Lines about their BI projects.

CRM Your Salespeople Will Love by Oracle Corporation

August 01, 2008 - Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption.

CRM: THE ESSENTIAL GUIDE - Five Principles for CRM Success by CDC Software - Ross Enterprise

September 01, 2008 - This paper explains, CRM is first and foremost a strategy, and CRM technology enables and supports this unique business strategy--not the other way around.

Cross-domain Analytics -- Optimizing the Virtualized Data Center by Akorri

October 01, 2008 - Cross-domain analytics provides huge advantages to IT managers who are fed up with the fact that by fixing one thing they often cause unknown problems with another and cause key processes to fail.

Customer Insight: Many Organizations Desire It, yet Few Really Possess It by Siperian, Inc.

October 01, 2008 - This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].

Customer Interaction Analytics: Quality of Care on the Critical Path by Genesys

November 01, 2008 - As customer care spans multiple modalities requiring real-time responses, “analytics” has become an all-purpose word that embraces monitoring and recording.

Customer Perspective White Paper: Optimizing Manual Testing with Business Process Testing by Hewlett-Packard Company

April 01, 2008 - This paper provides an overview of the product along with practical advice for those who are considering Mercury Business Process Testing for optimizing their own manual processes or moving toward test automation.

Customer Satisfaction with Email Archiving Systems by Sunbelt Software

August 01, 2008 - Osterman Research surveyed organizations about a variety of email archiving systems to understand overall satisfaction of their current archiving system. The goal is to help decision makers in their archiving evaluation process.

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM

March 01, 2008 - This paper explains how to excel at customer service using the best tools for the task.

Customer Success Story: Phoenix Newspapers, Inc. by Sybase, Inc.

September 01, 2008 - This case study features Phoenix Newspapers, who first implemented the Sybase ASE Encryption Option in a test environment and garnered impressive results with no problems.

Customer Support solution by Extraview Corporation

ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.

Customer Support Solution by Extraview Corporation

As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.

Cut Storage Costs by Measuring the Total Cost of Ownership of Data by SEPATON

October 01, 2008 - Data, not storage, drives enterprise storage spending, so the total cost of owning data is the key metric. This shift of emphasis is essential to maximize cost efficiencies and is explained in this paper.

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