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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Business Intelligence Solutions | Change and Configuration Management | Enterprise Systems Management | Availability, Performance and Problem Management | Business Process Automation | Software Configuration Management (SCM) | Enterprise Resource Planning (ERP) | Application Lifecycle Management(ALM)

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10 Simple Steps to ITIL Network Compliance by Netcordia October 2008 - (Free Research) ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

PODCAST: The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Pilgrim's Pride Cuts IT Costs of ConAgra Acquisition Using SEEBURGER to Speed B2B & SAP Integration by SEEBURGER, Inc. October 2008 - (Free Research) Read how SEEBURGER's B2B Gateway and SAP Connector reduced time to market and development costs for both the ConAgra IT integration and subsequent projects through its ability to eliminate hard coding within SAP as well as handle B2B and EAI design. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

SAP Best Practices: Improve Order-to-Cash Performance with Document Process Automation by Esker Inc. September 2008 - (Free Research) This white paper examines the challenges faced today by SAP customers who are still manually processing sales orders and billing documents, as well as the outcomes of order-to-cash automation - including time, labor and cost savings. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Friendly Face of IT: User-friendly IT Management by Numara Software January 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Information Drives Operational Excellence by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Playing from the Same Score: Rational Clearcase, Rational Clearquest, and Rational Team Concert in Perfect Harmony by IBM November 2008 - (Free Research) Often teams that code for heterogeneous environments of scale need to collaborate with smaller, more agile teams building modern applications like those for Web 2.0. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Establish Frameworks to Reduce Costs and Strengthen Security by RSA, The Security Division of EMC October 2008 - (Free Research) A comprehensive security framework aligned to best-practice industry standards for security control such as ISO 27002, ITIL, CoBIT and COSO breaks down compliance silos to simplify compliance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IBM Software: A Green Strategy for Your Entire Organization by IBM October 2008 - (Free Research) This paper explores optimization strategies and demonstrated benefits being achieved today with IBM Software solutions. Utilization of these capabilities can help you meet the increasing challenges of energy efficiency, cost containment and compliance. (WHITE PAPER) GO TO WHITE PAPER

Measuring The Business Value of IT by SAP America Inc January 2008 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IT Briefing: The Different Ways Appliances Are Used Today by Cast Iron Systems December 2008 - (Free Research) How will cloud-based applications communicate with each other and the majority of enterprise applications? This document looks at technologies being used to solve this, such as SaaS integration appliances, virtual appliances, and cloud-based integration. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Leverage SaaS for Corporate eDiscovery: What to Look for When Choosing a Vendor by Google October 2008 - (Free Research) This paper evaluates eDiscovery vendors to gain control of eDiscovery and centralize all evidence management on one centralized platform and also explains seven areas that cannot be overlooked. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Adopt eDiscovery Best Practices: 7 Questions to Discuss with Your outside Counsel by Google October 2008 - (Free Research) To regain control of spiraling discovery cost and risk you need to address seven key issues with your outside counsel such as Security, Flexibility, Startup Time and Data compatibility and Risk. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Business Case for BPM -- a Fast Path to Real Results by Metastorm February 2008 - (Free Research) This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sucessful Enterprise Architecture - Aligning Business and IT by Metastorm February 2008 - (Free Research) This white paper discusses the importance of business and IT objectives for an enterprise architecture initiative. Discover the benefits of enterprise architecture and explore a step-by-step guide for implementing this infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Mandate for Lights-Out IT Management by Dorado Software November 2008 - (Free Research) Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Episode 2 - Simplified Multisite Replication by Compellent December 2008 - (Free Research) Analyst Mark Peters explores Compellent's replication and disaster recovery tools by examining how they work for Kansas Spine Hospital. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Formalizing Operational Governance: Ensuring the Well-managed Enterprise by Vitria Technology, Inc. December 2008 - (Free Research) Operational Governance poses a significant challenge for businesses today, one that has considerable direct and indirect costs. With the advent of Vitria's Operational Governance Solution, a new class of governance is available. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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