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Your search for keyword: Learning About Helpdesk Metrics Gartner returned 400 results.
 
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Business Process Management (BPM) | Business Intelligence Solutions | Operational BI | Business Process Automation | Business Planning | Enterprise Systems Management | Enterprise Resource Planning (ERP) | Workflow Automation | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Enterprise Content Management (ECM)

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IT HelpDesk Solution by Extraview Corporation (E-mail this company)

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Delivering the Reports, Plans & Metrics Sales Needs by Cognos, an IBM Company

August 2008 - (Free Research) With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Defining Relevant Metrics for Populating a Data Quality Scorecard by DataFlux Corporation

January 2009 - (Free Research) In this webcast your will learn how to Populate a Data Quality Scorecard with Relevant Metrics.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical and Flexible IT Service Management for the Real World by Numara Software

January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ExtraView IT HelpDesk by Extraview Corporation

ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research) Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Small and Mid-sized Companies in a Slowing Global Economy Gartner On-Demand Webcast by SAP America Inc

December 2008 - (Free Research) In today's market, companies need to make investments that really count. In this webcast you will learn why investing in the right technologies & gaining more value out of IT assets already in place should be an important focus for small and mid-sized..
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Five BI Success Factors for the Midsize Organization: Tactical Guidelines for Effective BI Deployment - Featuring Research from Gartner by Cognos, an IBM Company

September 2008 - (Free Research) This new issue paper from Cognos, an IBM company, features research from Gartner highlighting the five BI success factors for the midsize organization, including tactical guidelines for effective BI deployment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Business Case for BPM -- a Fast Path to Real Results by Metastorm

February 2008 - (Free Research) This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Risk in Outsourced Manufacturing by E2open

December 2008 - (Free Research) This white paper looks at some of the management risks and challenges associated with outsourced manufacturing strategies and summarizes the proven ways used by companies that have successfully resolved or mitigated these risks.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering Reports, Plans and Metrics for Better Marketing by Cognos, an IBM Company

August 2008 - (Free Research) Learn how IT can help deliver critical business information for Marketing resulting in less guesswork, greater customer value, and greater return on investment.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Paradise by the Dashboard Lights: Using Portals to Support BI Initiatives and Provide Insight into Enterprise Operations by Accela Communications

October 2008 - (Free Research) Join David Gootzit from Featured analyst firm Gartner Inc. and Joel Stanesa from IBM Business Partner Perficient and learn how enterprise portals have become the primary access point to information and how it can be used to deliver dashboards to...
(WEBCAST) GO TO WEBCAST

Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction by SAS Institute Inc.

September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today's warranty management programs - and what progressive companies should be doing about them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

PODCAST: The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems

November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration.
(PODCAST) VIEW ABSTRACT | GO TO PODCAST

Gartner Research: Zip from 0 to 90 in Four Easy Steps with a Marketing Maturity Model by Aprimo, Inc.

November 2008 - (Free Research) The MOMM presents a more realistic view of the journey and benefits, by using the MOMM marketing executive can evaluate where they are and develop a specific roadmap for investments in people, process and technology.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Cost Cutting in IT to Cope with Economic Slowdown by Avaya Inc.

July 2008 - (Free Research) IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building Simple Business Mashups by SERENA Software, Inc.

August 2008 - (Free Research) Join Master Masher Summer Ficarrotta as she shows you how to create simple Business Mashups, which allow you to create a lot of new possibilities in your work environment.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Latest Trends in SaaS and On-Premise Application Integration by Cast Iron Systems

November 2008 - (Free Research) In this program, we'll focus on the latest technologies being used to facilitate communications between cloud-based applications, such as SaaS integration appliances, virtual appliances and cloud-based integration.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

WAN Optimization: From a Tactical to a Strategic Approach by IPANEMA TECHNOLOGIES

June 2008 - (Free Research) Most enterprises, especially large ones, require WAN optimization benefits to be delivered globally to consistently meet the quality of experience requirements of their whole distributed workforce.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Vendor Influence Curves and How You Can Get the Best Value out of Your Network by Accela Communications

September 2008 - (Free Research) Viewing this webcast is an excellent chance to understand what are the trends in Networking and how to have the best Network with the best value.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Optimizing Web-to-Mainframe Performance of Critical Business Services by CA

June 2008 - (Free Research) Sign up today for this valuable webcast to learn how integrated Web-to-mainframe performance management can help you achieve higher levels of availability, performance and customer success rates.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Gartner's Magic Quadrant for Marketing Resource Management by Aprimo, Inc.

June 2008 - (Free Research) MRM is a set of processes and capabilities designed to enhance a company's ability to orchestrate and optimize internal and external marketing resources.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Children's Memorial Hospital by ABS Associates, Inc.

July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Right-Time Information: How to Increase Agility While Reducing Risk by Informatica

November 2008 - (Free Research) Check out this new program and hear the experts provide their recommendations on how your organization can garner the business benefits of right time information.
(VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

10 Things IT Should Be Doing (but isn't) by Varonis

September 2008 - (Free Research) Until organizations start to shift the responsibility to business data owners, it is IT that has to enforce rules for who can access what on shared file systems and keep those strictures current through data growth and user role changes.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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