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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Business Process Management (BPM) | Business Intelligence Solutions | Change and Configuration Management | Enterprise Systems Management | Business Process Automation | Enterprise Resource Planning (ERP) | Availability, Performance and Problem Management | Application Lifecycle Management(ALM) | Technology ROI Tools

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ITIL Now - A Stepped Approach by Numara Software April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

ITIL for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you how Numara FootPrints 9 provides practical, rapid ITIL v3 enablement for the vital processes that support the demands of your customers and focuses on providing the best possible experience to your customers. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Increasing IT Efficiency by Mobilizing ITSM and ITIL Capabilities by BlackBerry April 2008 - (Free Research) This Webcast reviews the best practices and business drivers for mobilizing ITSM applications. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

The Friendly Face of IT: User-friendly IT Management by Numara Software January 2009 - (Free Research) This webinar and service catalog demo will show you how Numara FootPrints Service Catalog will help your organization quickly provide an attractive menu of services tailored to your customers while providing transparency of service costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical and Flexible IT Service Management for the Real World by Numara Software January 2009 - (Free Research) This webinar will show you why Numara® FootPrints® 9, a highly flexible and practical service desk solution, is the best value in the service desk market today. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Data Consolidation in Government Agencies: Best Practices and Lessons Learned by Juniper Networks, Inc. September 2008 - (Free Research) In this webcast, John Edgar, manager of the U.S. Postal Service's Network Operations Business Solutions portfolio, discusses the agency's success with data consolidation. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Autodesk Solutions for Engineering & GIS Professionals by Autodesk September 2008 - (Free Research) Everyone who uses AutoCAD® for infrastructure design and management should view this on-demand webcast to learn about AutoCAD® Map 3D 2009 software. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Information Drives Operational Excellence by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services provides several different service offerings to help companies strike the right balance between performance, value, and cost. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

ITIL® v3: What It Is and Why You Should Care by Global Knowledge October 2008 - (Free Research) This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Simple Steps to ITIL Network Compliance by Netcordia October 2008 - (Free Research) ITIL is emerging as the standard way of managing IT service delivery; the latest Version 3 has extended this, aligning service design, development, and delivery more closely with business goals. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Episode 2 - Simplified Multisite Replication by Compellent December 2008 - (Free Research) Analyst Mark Peters explores Compellent's replication and disaster recovery tools by examining how they work for Kansas Spine Hospital. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

How real-time can ETL get? by Syncsort October 2008 - (Free Research) View this Podcast to learn more about how to use ETL today to optimize demanding data environments as well as when and how ETL can effectively support near-real-time requirements. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

Optimizing ETL for demanding data environments by Syncsort October 2008 - (Free Research) View this Webcast and complimentary Podcast to learn more about how to use ETL today to optimize demanding data environments as well as when and how ETL can effectively support near-real-time requirements. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Building a Business Case for BPM -- a Fast Path to Real Results by Metastorm February 2008 - (Free Research) This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sucessful Enterprise Architecture - Aligning Business and IT by Metastorm February 2008 - (Free Research) This white paper discusses the importance of business and IT objectives for an enterprise architecture initiative. Discover the benefits of enterprise architecture and explore a step-by-step guide for implementing this infrastructure. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Mandate for Lights-Out IT Management by Dorado Software November 2008 - (Free Research) Read this paper to learn how IT organizations can successfully automate the management of an increasingly complex IT environment. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Configuration Management - How to Really Cover your Assets by Numara Software April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Mitel Corporation: Realizing Maximum Benefits from SAP NetWeaver? by SEEBURGER, Inc. October 2008 - (Free Research) Learn how you can benefit from a solution to simplify the process of integrating business processes no matter what integration technology, industry standards, or communication protocols are being used. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Better Manage the Implosion of Valuable Data with Enterprise Content Management (ECM) by Vorsite Corporation October 2008 - (Free Research) Read this white paper and learn to leverage your investments in advanced content management systems and meet your enterprise content management objectives. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enabling End-To-End IT Management with Microsoft System Center and Quest Software by Quest Software September 2008 - (Free Research) In this white paper, Enterprise Management Associates discuss how Quest can expand the power of Microsoft System Center for true end-to-end IT management. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Endpoint Data Loss Prevention by Symantec Corporation September 2008 - (Free Research) Endpoint DLP is a powerful tool for reducing the risk of data loss while enabling the mobile workforce, especially when part of a full suite DLP solution with network and stored data capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Benefits of e-Learning in High-Growth Companies by SkillSoft Corporation August 2008 - (Free Research) This research report looks at learning strategies and the use of e-learning technologies in high-growth companies by focusing on the experiences of six organizations. It also includes an annual benchmarking study on trends in corporate learning practices. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Delivering the Reports, Plans & Metrics Sales Needs by Cognos, an IBM Company August 2008 - (Free Research) With IT, Sales can scorecard, plan, and understand more about the client, and anticipate opportunities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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