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IT HelpDesk Solution by Extraview Corporation
(E-mail this company )
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Numara® Track-It! 8 Overview Webinar by Numara Software
March 2008 - (Free Research) In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.
Creating Business Value from Web 2.0 by Epicor Software Corporation
October 2008 - (Free Research) View this Webcast and learn to improve efficiency and productivity, increase ability to harness knowledge through collaboration, and reduce costs by implementing Web 2.0 technologies for Manufacturing.
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
July 2008 - (Free Research) In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized the hospital's help desk support system, and cut the figures for monthly average abandoned calls and open tickets in half.
Customer Support Solution by Extraview Corporation
(E-mail this company )
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Establish Frameworks to Reduce Costs and Strengthen Security by RSA, The Security Division of EMC
October 2008 - (Free Research) A comprehensive security framework aligned to best-practice industry standards for security control such as ISO 27002, ITIL, CoBIT and COSO breaks down compliance silos to simplify compliance.
ITIL Now - A Stepped Approach by Numara Software
April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.
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WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.
Building a Business Case for BPM -- a Fast Path to Real Results by Metastorm
February 2008 - (Free Research) This white paper is designed to provide a repeatable framework for developing a business case for new or continued justification of BPM projects -- with the objective being to help accelerate the startup time.
ExtraView IT HelpDesk by Extraview Corporation
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Web-Enabling Notes Applications by TeamStudio
December 2008 - (Free Research) Web-enabling a Lotus Notes application presents challenges to developers of all abilities. What can you do to make this process as efficient as possible while minimizing risk? This webcast explains it.
How Should an Enterprise Move towards Unified Communications? by Avaya Inc.
July 2008 - (Free Research) Avaya moves customers toward Unified Communications to support complex and flexible work environments. The consultative process begins with a business assessment to understand the communication patterns, and to see where business processes slow down.
The IT Skinny on Lean Manufacturing by Info-Tech Research
December 2004 - (Paid) Improving your company's manufacturing & business processes is not simply an option in today's global marketplace - it's a requirement. Investigate the opportunities that Lean Manufacturing (LM) can bring to your manufacturing environment, and understand the role/responsibilities of the IT department to achieve and sustain manufacturing excellence.
Measuring The Business Value of IT by SAP America Inc
January 2008 - (Free Research) Discover how to efficiently measure projected business value, increase the ROI of your SAP investments, and improve the overall worth of your IT initiative with a consistent methodology for both business and IT users.
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