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Business Process Management (BPM)
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Change and Configuration Management
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IT Service Management (ITSM)/ IT Infrastructure Library (ITIL)
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Service Oriented Architecture (SOA)
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Configuration Management - How to Really Cover your Assets by Numara Software
April 2008 - (Free Research) Configuration Management is the heart of IT Service Management. This webcast will teach you what hardware and software exist in that environment, and how they relate to each other. Also discussed is how to increase service quality and reduce costs.
ITIL Now - A Stepped Approach by Numara Software
April 2008 - (Free Research) Many ITIL-based projects fail to deliver because the scope is too large. Listen to this Webcast to learn about an integrated IT Service Management for key processes such as configurations, incidents, problems, and service level management.
The Business Case for Business Mashups (On Demand Webcast) by SERENA Software, Inc.
June 2008 - (Free Research) View this Webcast to learn how to build a business mashup, what types of users typically build them and advice for putting together a business case. Explore the many benefits a business mashup can bring to your company.
Smart SOA: Reimagine More from your Business by IBM
March 2008 - (Free Research) This paper highlights a set of guidelines for implementing a Smart SOA approach. Smart SOA benefits both business and IT by extending the business value of deployment to achieve the desired level of agility and IT alignment within an organization.
Smart SOA: Reimagine More from your Business by IBM
March 2008 - (Free Research) This paper highlights a set of guidelines for implementing a Smart SOA approach. Smart SOA benefits both business and IT by extending the business value of deployment to achieve the desired level of agility and IT alignment within an organization.
Solving the NGN Data Migration Challenge by Alcatel-Lucent
August 2008 - (Free Research) The costs associated with data inaccuracy have emerged as a fundamental issue. This white paper outlines a new approach to help operators optimize the total costs for subscriber data validation during IP Transformation.
IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
Business Process Management and Workflow Solutions by Captaris, Inc.
Captaris Workflow provides flexible, integrated business process workflow
automation for organizations using Microsoft software, enabling productivity,
accountability, and compliancy. Captaris Workflow tasklists can be delivered to
Outlook, CMS, SharePoint, Captaris Workflow Webaccess, a web portal, or a wireless
device.
ERP via SaaS in the midmarket by SAP America Inc
September 2008 - (Free Research) In this podcast Simon Jacobson, Senior Research Analyst, AMR Research, examines how global manufacturers apply IT to their processes as part of their ongoing evolution toward becoming demand-driven manufacturer.
ERP via SaaS in the midmarket by SAP America Inc
September 2008 - (Free Research) In this podcast Simon Jacobson, Senior Research Analyst, AMR Research, examines how global manufacturers apply IT to their processes as part of their ongoing evolution toward becoming demand-driven manufacturer.
The Business Case for Business Mashups by SERENA Software, Inc.
June 2008 - (Free Research) A business mashup is a web application that combines data from more than one source into a single integrated tool. They allow organizations to increase productivity by automating current processes and better coordinate work between systems and groups.
The Strategic Role of IT Culture in Business Performance by Citrix Online - GotoAssist
July 2008 - (Free Research) In this webcast hear an expert panel discuss the challenges that IT faces integrating itself into company culture and attracting, retaining and developing top-flight IT professionals.
Creating the Green IT Action Plan by Avaya Inc.
November 2008 - (Free Research) Enterprise CIOs have a variety of motivations for improving the environmental footprint of their IT operations. Read this for more.
Managing Assets with Numara® Track-It! (including Bar Code) by Numara Software
April 2008 - (Free Research) Listen to this Webcast to learn how to manage your company's assets. Also discussed is a solution that can help your organization address its IT asset management process issues through audit, auto-discovery and process tracking.
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