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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc
October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity by Oracle Corporation
October 2008 - (Free Research) Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Gilbane Group Research Report: Social Media & Collaboration Trends - 2008 by EMC Corporation
August 2008 - (Free Research) Read this report to learn more about key industry tends for collaboration and social media, the best practices driving this emerging market segment, and how to identify the principle players in this market.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The High Performance Information Workplace: How Social Computing, Team Collaboration and Enterprise Content Management Drives Competitive Advantage by EMC Corporation
August 2008 - (Free Research) Download this white paper to learn about a solution that allows businesses to be able to continuously access, capture, maintain and reuse the key information that improves business performance and creates a sustainable competitive advantage.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bringing Web 2.0 to the Enterprise: Leveraging Social Computing Technologies for ERP Applications by Epicor Software Corporation
November 2008 - (Free Research) This white paper details how Web 2.0 technologies support business strategies by improving efficiency and productivity as well as harnessing knowledge through collaboration.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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