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ALL RESULTS SOFTWARE SERVICES & RESELLERS HARDWARE RESEARCH LIBRARY
 
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Eight Steps for Keeping Customer Experience Momentum During an Economic Downturn by Avaya Inc.
November 2008 - (Free Research) Read this paper to learn the eight steps that Forrester recommends for customer experience executives to take in preparation for tightened budgets, intensified focus on costs, and customer dissatisfaction.
(ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Improving Service in Volatile Markets by Microsoft Dynamics
September 2008 - (Free Research) To get leaner and more cost-efficient, many automotive and industrial manufacturers are working to improve their systems and processes. This white paper demonstrates techniques for doing so.
(WHITE PAPER) GO TO WHITE PAPER

Essential Manager's Guide: Intelligent Communications by Avaya Inc.
June 2008 - (Free Research) How can you improve the efficiency of your business processes? What is the strategic approach that will deliver a competitive advantage today? Discover answers here in the Essential Managers Guide for Intelligent Communications.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Extraordinary Customer Service by Avaya Inc.
June 2008 - (Free Research) Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can leverage differentiated services to provide a superior customer experience that can build brand loyalty and increase profits.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Changing Business, Changing Lives by Avaya Inc.
June 2008 - (Free Research) Many organizations have taken the leap, changing how they conduct business and leveraging technology to bring about maximum benefit.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Tableau Customer Case Study by Tableau Software
August 2008 - (Free Research) While researching for flexible and interactive reporting tools, Ferrari and Maserati of North America’s were discouraged by the complexity and cost of the BI solutions available, so they turned to Tableau Desktop solution.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Multi-channel Marketing Hits the Wall by Neolane Inc.
October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.
(WHITE PAPER) GO TO WHITE PAPER

Operational Business Intelligence: A Benefit to Your Customer and Your Business by Pitney Bowes Group 1 Software
September 2008 - (Free Research) An operational BI system should be focused on influencing the interaction with your customer to provide benefit to both the customer and your business. It also lends itself to a fairly direct ROI.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Bowen & Groves Honored in Fifth Annual International Business Awards(SM) by Bowen & Groves
July 2008 - (Free Research) Bowen & Groves the developer of M1 by B&G™ a leading Manufacturing ERP System has earned a Certificate of Finalist Recognition for Best Support Organization and Best Product Development Department in the 2008 International Business Awards.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets by Premiere Global Services
October 2008 - (Free Research) Learn how with Premiere Global Services’ Enterprise Document Solutions, key document delivery processes are automated, so your valuable resources can stay focused on your core business.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices to Ensure High Performing Web 2.0 Applications by Keynote Systems
March 2008 - (Free Research) Web 2.0 technologies such as AJAX and Flash promise a strategic advantage and a radically different customer experience - Customer Experience 2.0.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction by SAS Institute Inc.
September 2008 - (Free Research) Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Whirlpool: Quality Means Loyalty by SAS Institute Inc.
September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Issues in Performance Management for Chief Information Officers: Insights from BusinessWeek Research Services and SAS by SAS Institute Inc.
September 2008 - (Free Research) SAS provides the broadest, deepest range of offerings for performance management.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Anchor General Achieves Straight-through Processing of New Policies with IBM Enterprise Content Management and Business Process Management by IBM
September 2008 - (Free Research) Moving to a STP model gives Anchor General a critical advantage – issuing policies at the point of sale in hours rather than days.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM
March 2008 - (Free Research) This paper explains how to excel at customer service using the best tools for the task.
(WHITE PAPER) GO TO WHITE PAPER

e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc
October 2008 - (Free Research) This e-book offers insights that can help companies embrace social media, harvest knowledge from the conversations in user communities, and apply that knowledge to deliver better customer service.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: Content Management Vs. Knowledge Management by InQuira Inc
October 2008 - (Free Research) This e-book reveals the critical differences between knowledge management systems and content management systems, and shows why true knowledge management capabilities are so vital to compete in today’s markets.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc
October 2008 - (Free Research) This paper outlines the benefits customers, support agents, and executives can gain through knowledge management, and it reveals the key factors required to maximize these benefits.
(E-LEARNING TUTORIAL) VIEW ABSTRACT | GO TO E-LEARNING TUTORIAL

The Total Economic Impact of Adaptive Server Enterprise 15 by Sybase, Inc.
September 2008 - (Free Research) In this webcast the speaker Jon Erickson a Senior Consultant with Forrester Research shares the results of research conducted with four Sybase customers who have migrated to ASE 15.
(WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Customer Insight: Many Organizations Desire It, yet Few Really Possess It by Siperian, Inc.
October 2008 - (Free Research) This whitepapr explains how real customer insight is possible with a category of software known as Master Data Management [MDM].
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Accelerate ROI and Reduce Costs with Incentive Compensation System by ACTEK, Inc.
April 2008 - (Free Research) This document provides insurance carriers with an overview of expected Return on Investment to be gained from deploying the ACom3 Commission and Incentive Compensation system.
(WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Profile: Systel by Exact Software
October 2008 - (Free Research) Exact MAX and Exact Synergy provided the structure, integration, and automation Systel needed to deliver its innovative solutions to its customers.
(CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IT HelpDesk Solution by Extraview Corporation (E-mail this company)
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

Customer Support Solution by Extraview Corporation (E-mail this company)
As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform. 
(ASP & SOFTWARE PRODUCT)GO TO DETAILED REPORT

1 - 25 of 49 | Next Page

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